Transfers
Campers
Airports
- Geneva
- Chambery
- Lyon
- Grenoble
Other routes available - please phone +33 781 63 73 73 or +44 203 432 2526 or email us
Resorts
Other routes available - please phone +33 781 63 73 73 or +44 203 432 2526 or email us

SOS

Emergency hotline

Dear Customer,

Our winter office hours are 08H00 to 19H00 CET.

If you have an urgent issue with a transfer after office hours, call our emergency hotline +33 7 68 03 02 08.

Please do not congest our emergency hotline with enquiries.

Our lines get very busy during office hours. If we do not answer, send a WhatsApp or click contact us and we will come back to you quickly as we can.

Thank you for your cooperation.

Kind regards

The Snowlinx Team

All pricing quoted will include taxes and tolls unless otherwise stated at the time of the booking.
Payment is due on the initial leg of the journey or prior to departure from resort (when departure only). It must be provided by the client in Euros either by cash or by credit/debit card at time of booking as detailed in the quotation at the time of booking.
It is the client’s responsibility to know the location of their accommodation within the destination resort.
A client will be deemed to have entered a contract once acceptance of a booking is confirmed either verbally or by e-mail, and will abide by these terms and conditions.
In the event of booking for additional passengers, the named person on the booking form is deemed to be acting as an authorized agent accepting these conditions on behalf of the other passengers.
Child or booster seats are available on request. It is the responsibility of the client to give us notice at the time of booking to ensure availability. We will not be held liable if a transfer cannot be completed due to failure to notify us.
We will not be held liable for any charges if the client has missed flights due to unforeseen circumstances.
In the event that our driver is delayed for reasons beyond our control our first priority will be to seek alternative arrangements, however we will not be held liable for circumstances not within our management.
We appreciate that there are sometimes delays beyond the control of the passenger and we will endeavour to accommodate whenever possible. If the delay becomes unreasonable, in excess of 60 minutes of scheduled transfer time or if the delay causes considerable scheduling difficulties, the carrier reserves the right to suspend the booking.
As soon as you become aware of a delay you must contact us (0033 (0) 6 35 37 28 23) to ensure that all attempts are made to re-schedule your booking. An additional fee of €150 or €35 per hour (whichever is the higher value) may be charged where a re-schedule after 60 minutes has taken place.
As soon as you become aware of a flight diversion you must contact us (0033 (0) 6 35 37 28 23) to ensure that all attempts are made to re-schedule your booking. We endeavour where possible, and subject to our schedule, to provide the client with a replacement transfer if diverted to an alternative airport or station. Additional costs may apply and will be quoted at the time of re-scheduling.
In some circumstances where additional costs have been charged due to delay or diversion, the client may be able to claim this amount through their travel insurance. Please check with your insurance company before agreeing a transfer re-schedule.
If your baggage has failed to arrive, please make contact immediately with us (0033 (0) 6 35 37 28 23) as we need to be made aware of your delay.
You must inform us if you wish to cancel your booking. Some costs may apply (see below).
If cancelled more than 2 months before your transfer date, we will fully refund you with an administration fee of €25. If cancelled between 1 and 2 months before your transfer date, we will refund half of your deposit with an administration charge of €25. If cancelled between 5 days and 1 month before your transfer date we will refund none of your deposit with an administration charge of €25. If cancelled less than 5 days before your transfer date no refund will be given and you must pay any balance outstanding. In the latter instance no administration fee will be charged.
We shall not be held liable for any loss or damage caused to luggage accompanying passengers, except where negligence on our behalf.
Your baggage allowance is: one small ski/board bag and one large suitcase per passenger; OR one large ski/board bag and one small suitcase per passenger. The lead passenger must inform us (prior to travelling) if you (as a party) are exceeding the above baggage allowance. Extra costs may be incurred if your baggage allowance is exceeded. If we are not informed of excessive baggage OR of the number of ski/board bags before you travel, then we will not accept liability for carriage of your luggage in the event that they will not fit into your transfer vehicle.
En route requests to stop for shopping or other non-essential items are entirely at the discretion of your driver and cannot be pre arranged at the time of booking.
It is forbidden to smoke, consume alcohol or use illegal drugs whilst in our transfer vehicle.
In the event of a third party supplier being contracted to provide the transfer on our behalf, we are not liable for any actions or the consequences of any actions of the third party supplier whilst the client is in the care of the third party supplier. The client shall accept and travel under the public liability insurance of the third party supplier and any claims arising during the period of the time the client is in the care of the third party supplier must be directed to the third party supplier.
In any circumstances the liability of the carrier shall be limited to 750 Euros per passenger.
French law governs these terms and conditions.

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